Quinnell House

77 Quinnell Drive
Hailsham
East Sussex
BN27 1QN

01323 849 913

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Disclaimer

The information contained on this website is for general information purposes only. The information is provided by QUINNELL HOUSE and, while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website, you are able to link to other websites which are not under the control of QUINNELL HOUSE. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, QUINNELL HOUSE takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Privacy Policy

This is the privacy notice of QUINNELL HOUSE. In this document, “we”, “our”, or “us” refer to QUINNELL HOUSE.

Introduction

This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.
We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately.
We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.
We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.
Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).
The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at http://www.knowyourprivacyrights.org/
Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

The bases on which we process information about you

The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category.

If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data.

If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.

1. Information we process with your consent

Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including job opportunities and our products and services, you provide your consent to us to process information that may be personal information.

Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.

Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.

Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website.

If you have given us explicit permission to do so, we may from time to time pass your name and contact information to select associates whom we consider may provide services or products you would find useful.

We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.

You may withdraw your consent at any time by instructing us at: manager@quinnellhouse.co.uk or QUINNELL HOUSE. However, if you do so, you may not be able to use our website or our services further.

2. Information we process because we have a legal obligation

We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation.

For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

This may include your personal information.

3. Complaints regarding content on our website

We attempt to moderate user generated content, but we are not always able to do so as soon as that content is published.

If you complain about any of the content on our website, we shall investigate your complaint.

If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.

Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content that offends you.

If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.

4. Information relating to your method of payment

Payment information is never taken by us or through our website. Our employees and contractors never have access to it.

At the point of payment, you are transferred to a secure page on our website for one of our payment gateways. No payment information is stored on the QUINNELL HOUSE Website.

5. Sending a message to our support team

When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.

We record your request and our reply in order to increase the efficiency of our business.

We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service.

6. Complaining

When we receive a complaint, we record all the information you have given to us.

We use that information to resolve your complaint.

If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.

We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

Use of information we collect through automated systems when you visit our website

7. Cookie Policy

About Cookies

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device. You can find more information about cookies at: www.allaboutcookies.org www.youronlinechoices.eu www.google.co.uk/goodtoknow/data-on-the-web/cookies Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.

Categories of Cookies

The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie guide.

Category 1: Strictly Necessary Cookies – QUINNELL HOUSE does implement these types of cookies. These cookies are essential in order to enable you to move around the website and use its features. Without these cookies, essential services such as the shopping basket will not work.

Category 2: Performance Cookies – QUINNELL HOUSE does implement these types of cookies. These cookies collect information about how visitors use a website, for instance which pages visitors go to most often and whether they encountered any errors. These cookies do not collect any information that identifies a visitor. They are completely anonymous, and the data collected is only used to improve how the site works.

Category 3: Functionality Cookies – QUINNELL HOUSE does implement these types of cookies. These cookies allow the website to remember choices you make and provide enhanced, more personal features. We use these types of cookie to remember your login details so save you from re-entering them each time you visit the site. The information is anonymous and cannot be accessed by any other site or third party.

Category 4: Targeting cookies or advertising cookies – QUINNELL HOUSE does NOT implement these types of cookies. These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effect of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers.

Social Media Shares

We may allow you to share our products or services on social media networks such as your Facebook page, Twitter feed or with your Google+ circles. These third parties have their own policies on handling cookies which can be found on their website.

Deleting Cookies

It is relatively simple to delete cookie data from your browser via your browser’s options/settings page. Most browsers have a settings button located in the top right of the toolbar where you can delete your history. Or you can use the keyboard shortcut CTRL+SHIFT+DEL on many PC browsers. Please see instructions for your particular browser for details on how to do this.

If you have ANY concerns about privacy, then please be reassured that we DO NOT share your personal information with anybody. If you would like any more information about the cookies we use, then do not hesitate to contact us.

8. Personal identifiers from your browsing activity

Requests by your web browser to our servers for web pages and other content on our website are recorded.

We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.

We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.

If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.

Disclosure and sharing of your information

9. Information we obtain from third parties

Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use.

No such information is personally identifiable to you.

Access to your own information

10. Removal of your information

If you wish us to remove personally identifiable information from our website, you may contact us at manager@quinnellhouse.co.uk

This may limit the service we can provide to you.

Verification of your information

When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

Other matters

11. Encryption of data sent between us

We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.

Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.

13 How you can complain

If you are not happy with our privacy policy or if have any complaint then you should tell us by email. Our address is manager@quinnellhouse.co.uk
If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.
If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner’s Office. This can be done at https://ico.org.uk/concerns/

14. Retention period for personal data

Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:

to provide you with the services you have requested;
to comply with other law, including for the period demanded by our tax authorities;
to support a claim or defence in court.

15. Compliance with the law

Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you.

However, ultimately it is your choice as to whether you wish to use our website.

16. Review of this privacy policy

We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.

If you have any question regarding our privacy policy, please contact us.

Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern QUINNELLS HOUSE’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.
This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Welcome to Quinnell House

Specialist Residential
Dementia Care Home

Within a homely environment, priority is given towards safe and nurturing relationships between residents, their families, and our staff

Personalised Care Enhancing Lives

High Standard of Accommodation

24 Hour Care

Situated within one mile of the vibrant and historic market town centre of Hailsham, the Home benefits from an area of natural beauty. Trains from Polegate Station help connect us to the coastal resort Eastbourne, and London (55 miles).

On-Site Hair Salon, Internet, and a Relaxing Lounge. All Rooms are En-Suite

A Bistro and Activity Hub encouraging Social Interaction with the Local Communities.

Sensory Gardens and a Light Sensory Room to Stimulate the Senses.

Residency is from £1,200 per week

Fees may vary after needs are assessed and are reviewed annually.

Our Ethos

Communicate with me by touch & body language as well as words

Accept me with my limitations, my likes, my dislikes and my needs

Reassure me that I am understood, valued and secure

Enter my world, because I cannot enter fully into yours

77 Quinnell Drive
Hailsham
East Sussex
BN27 1QN

01323 849 913

admin@quinnellhouse.co.uk

Navigation

Terms and Policies

Complaints Procedure

Welcome to Quinnell House

Specialist Residential Dementia Care Home

Within a homely environment, priority is given towards safe and nurturing relationships between residents, their families, and our staff

Personalised Care Enhancing Lives

High Standard of Accommodation

24 Hour Care

Situated within one mile of the vibrant and historic market town centre of Hailsham, the Home benefits from an area of natural beauty. Trains from Polegate Station help connect us to the coastal resort Eastbourne, and London (55 miles).

On-Site Hair Salon, Internet, and a Relaxing Lounge. All Rooms are En-Suite

A Bistro and Activity Hub encouraging Social Interaction with the Local Communities.

Sensory Gardens and a Light Sensory Room to Stimulate the Senses.

Residency is from £1,200 per week

Fees may vary after needs are assessed and are reviewed annually.

Our Ethos

Communicate with me by touch & body language as well as words

Accept me with my limitations, my likes, my dislikes and my needs

Reassure me that I am understood, valued and secure

Enter my world, because I cannot enter fully into yours

Quinnell House

77 Quinnell Drive Hailsham East Sussex BN27 1QN

01323 849 913

admin@quinnellhouse.co.uk

Navigation

Terms and Policies

Complaints Procedure

Specialist Residential
Dementia Care Home

77 Quinnell Drive
Hailsham
East Sussex
BN27 1QN